Refund & Cancellation Policy

Lucid LMS is a learning management platform that enables teachers to offer classes and manage students online. This policy explains how cancellations and refunds are handled on the platform.

1. Platform Role

Lucid LMS acts solely as a technology provider. Teachers are responsible for the content, pricing, and delivery of their classes. Payments made by students are primarily for the teacher’s services.

2. Student Refunds

Refunds for classes or subscriptions are determined by the respective teacher’s refund policy. Lucid LMS does not guarantee refunds for student payments unless explicitly stated by the teacher.

• Students must contact the teacher directly for refund requests.
• Lucid LMS is not obligated to issue refunds on behalf of teachers.

3. Platform Fees

Platform fees charged by Lucid LMS (such as service or transaction fees) are non-refundable, even if a teacher or student cancels participation.

4. Teacher Subscriptions & Services

• Teacher subscriptions can be canceled at any time.
• No refunds will be issued for the current billing period.
• Access will remain active until the end of the paid cycle.

5. Non-Refundable Situations

• Change of mind after joining a class.
• Missed classes or lack of participation by the student.
• Technical issues caused by user devices or internet providers.

6. Exceptional Cases

In rare cases where a critical technical failure on Lucid LMS prevents access to the platform for an extended period, we may review the situation and take appropriate action at our discretion.

7. Contact

For questions regarding this policy, please contact:

Email: hello@lucidlms.lk
Website: www.lucidlms.lk